At Tokomodo Treasures, we pride ourselves on delivering experiences across the landscapes of Lombok. are envisioning a serene retreat, an exhilarating adventure, or a bespoke journey, our dedicated team is here to assist you. We are committed to making your travel dreams a reality, offering service from your initial enquiry to your departure.
How to reach us
Connecting with Tokomodo Treasures is straightforward. We offer ways for you to get in touch, ensuring your enquiries are handled with efficiency and care. For the most detailed and prompt response, we encourage you to use our online contact form, accessible directly on this page. Alternatively, you can reach out via email, or by phone during our business hours. We understand the importance of clear communication when planning your travels, and our team is always ready to provide the insights and assistance you need to your unforgettable Lombok adventure.
When submitting an enquiry, please include the following details to help us tailor our response:
- Your preferred travel dates (or a flexible range if applicable).
- The number of travellers in your party.
- Any specific destinations or activities you are interested in (e.g., Gili Islands, Rinjani trekking, surfing lessons).
- Your accommodation preferences (e.g., luxury villa, boutique hotel, eco-lodge).
- Any special requests or requirements you may have.
Our typical response time for online and email enquiries is within 24-48 hours. For urgent matters, please do not hesitate to call us directly. We look forward to hearing from you and helping you craft the perfect Lombok escape.
FAQ
Q: How can I make a booking with Tokomodo Treasures?
A: To make a booking, we recommend you into our website to explore our range of curated experiences and packages. Once you have a clear idea of your preferences, you can submit an enquiry via our contact form or send us an email. Our team will then guide you through the booking process, ensuring every detail is meticulously arranged for your journey.
Q: What should I include in my enquiry to ensure an accurate quote?
A: To receive the most accurate and comprehensive quote, please include your desired travel dates, the number of people in your party, any specific activities or destinations you wish to include, your preferred accommodation style, and any special requests. The more information you provide, the better we can tailor our offerings to your precise needs and preferences.
Q: What is the typical response time for enquiries?
A: We endeavour to respond to all online and email enquiries within 24-48 hours. Our dedicated team works diligently to provide you with timely and detailed information. For immediate assistance or urgent matters, please feel free to contact us by phone during our business hours, and we will be delighted to help you.
How Do I Book a Lombok to Komodo Trip on WhatsApp?
The fastest way to book a Lombok to Komodo trip is to message our reservations team on WhatsApp at +62 811 3823 875 or email bd@juaraholding.com. Send your travel dates, group size, and preferred trip length, and you will receive availability plus a written quote — we aim to reply within a few hours between 08:00 and 21:00 Central Indonesia Time (WITA), and no enquiry should wait longer than 24 hours. As of 2026, WhatsApp is the channel most of our guests use from first question to final confirmation, because everything stays in one written thread you can refer back to.
A typical booking conversation looks like this:
- Step 1 — Send your basics. Dates (or a rough month), number of travellers, and whether you prefer a shared trip or a private group tour.
- Step 2 — Receive options. We reply with matching 3, 4, and 5-day itineraries, cabin types, and a clear quote in writing.
- Step 3 — Confirm with a deposit. Once you approve the itinerary, a deposit secures your departure date.
- Step 4 — Get your confirmation pack. You receive a booking confirmation with your exact meeting point, departure time, and packing notes.
If you prefer to start with a form instead of chat, you can also use our online booking page and we will follow up by WhatsApp or email.
What Should I Know Before Paying a Deposit?
These are the pre-booking questions we answer most often. Exact terms are always confirmed in writing with your quote before any payment is made.
| Question | Answer |
|---|---|
| Deposit | A partial deposit (commonly in the 30–50% range, depending on trip type and season) secures your date; the balance is payable before departure. The exact split is stated on your quote. |
| Payment methods | International bank transfer and secure card payment links are the standard options; we confirm which methods work best for your country when you book. |
| Cancellation and rescheduling | Terms vary by boat, trip type, and season. Full written cancellation and rescheduling terms are sent with your quote, so you can review them before committing. |
| Pricing | All figures quoted in chat are indicative until confirmed on your written quote — see current prices and deals for a realistic starting range. |
Where Do Lombok to Komodo Trips Meet?
Your exact meeting point is confirmed in your booking pack, because departure harbors differ by itinerary and boat. In general, as of 2026 the routes work like this:
- East Lombok departures — most multi-day boat trips toward Komodo board in East Lombok (the Labuan Lombok / Kayangan harbor area), with land transfer arranged from your pickup point.
- Northwest Lombok connections — guests coming from Senggigi or the Gili Islands are routed via the northwest coast before joining the boat.
- Labuan Bajo, Flores — trips end (or begin, on the reverse route) at Labuan Bajo harbor, the gateway town for Komodo National Park.
Pickup areas we commonly serve on Lombok include Senggigi, Mataram, Kuta Lombok, and Lombok International Airport, plus Gili Islands connections. Tell us where you are staying when you enquire, and we will confirm whether pickup is included in your package or available as an add-on.
Ready to Lock In Your Dates?
For any Lombok Komodo tour contact question — availability, deposits, meeting points, or a custom route — one WhatsApp message is all it takes. Our team operates as part of Juara Holding Group, working from Bali across Indonesia since 2015, so you are dealing directly with an established Indonesian operator rather than a reseller. Message us now at WhatsApp +62 811 3823 875 or email bd@juaraholding.com with your dates, and we will take it from there.